1. Shipping Policy:
- We offer standard and express shipping options. Shipping fees and delivery times will vary based on your location and the shipping method chosen at checkout.
- Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days for standard shipping and 1-3 business days for express shipping, depending on the destination.
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Return and Refund Policy:
- We accept returns within 14 days of delivery for most products, provided the items are unused and in their original packaging.
- To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions on how to return the item.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.
- Shipping fees for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Payment Policy:
- We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed securely, and we do not store any payment information on our servers.
- Please ensure you save your "Order ID" after completing the payment, as it is necessary for order tracking and customer support.
4. Privacy Policy:
- We are committed to protecting your privacy. We collect only the information necessary to process your order and provide you with the best shopping experience.
- We do not sell, trade, or share your personal information with third parties, except as necessary to fulfill your order or as required by law.
- For more details, please review our full Privacy Policy available on our website.
5. Customer Support:
- Our customer support team is available Monday through Friday, 9 AM to 6 PM (local time), to assist with any questions or concerns. You can reach us via email at BoSukart.com
6. Order Cancellation Policy:
- Orders can be canceled within 1 hour of placement by contacting our customer support team. After this period, cancellations may not be possible as the order may already be in processing.
7. Contact Information:
- If you have any questions or need further assistance, please contact us at BoSukart@gmail.com.
